Support Page - ShadeSwift

ShadeSwift support

Let’s get your shades back to perfect.

Tell us what’s happening and our team will review the details, identify the right next step, and follow up using your preferred contact method.

One clear requestDetails, photos and
project information together

Saved securely on this device

New support request

Tell us what needs attention.

Fields marked with an asterisk are required. Clear details and a photo or short video help us diagnose the issue faster.

01 Your information

Full name *

Email address *

Phone number *

Preferred contact method

Order or invoice number

Installation ZIP code

02 Shade and issue

Product type *

Issue type *

Room or window location

Urgency

Describe what is happening *

03 Photos or video

Add helpful attachmentsUpload close-ups, a full-window photo, or a short video. JPG, PNG or MP4; maximum 10 MB total.

Ticket details will be emailed to ShadeSwift and a non-sensitive summary will be saved in this browser.

Before you submit

A few quick details can save a service visit.

Do not force the shade or remove installed hardware. If there is an electrical or safety concern, stop operating it and describe the condition in your ticket.

Identify the exact windowInclude the room and which shade is affected if several are installed together.

Check power and chargingFor motorized products, note whether the charger, remote or wall power shows any response.

Capture the full shadeOne wide photo and one close-up usually provide the clearest diagnosis.

Do not force movementStop if the shade binds, tilts or makes an unusual sound to avoid additional damage.

Immediate safety concern?

Stop operating the product and select “Safety concern” as the urgency so the condition is clear in your request.

Let’s get your shades back to perfect.

Tell us what needs attention.

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