Order Policies
Learn about our shipping options, product guarantees, warranty coverage, current promotions, and policies for modifying or canceling orders.
100% Satisfaction Guarantee
We want you to love your new roller shades! If you’re not completely satisfied with the style, color, or quality of your custom blinds, shades, or shutters, we’ll make it right. Contact us within 30 days of delivery, and we’ll guide you through the replacement process. We’ll remake your order at no additional cost to you.
Please Note: Refunds are not provided under this guarantee.
Guaranteed Fit
Measuring for custom roller shades can feel overwhelming, but we’ve got you covered with our Guaranteed Fit. If you accidentally order the wrong size, we’ll remake your roller shade for free—ensuring a perfect fit for your space. Here’s how it works:
- Provide the correct measurements for your window, and we’ll handle the rest.
- This guarantee applies to shades ordered too small.
Important: Shades ordered too large are not covered under this policy, so please double-check your measurements carefully for the best results. Our mission is to make your custom shades a flawless addition to your home.
Best Price Guarantee
We believe everyone deserves beautiful window treatments at affordable prices. That’s why we offer our Best Price Guarantee.
If you find a lower quote from a competitor, we’ll not only match their price—we’ll beat it by 30%!
Terms:
- This offer is valid for new orders placed exclusively on ShadeSwift.com.
- Proof of the competitor’s price must be provided.
Payment and Fees
We accept the following credit cards for online purchases:
- Visa
- Mastercard
- American Express
Please note that we do not accept cashier’s checks, personal checks, or money orders at this time.
Security Measures:
To protect your financial information, we comply with the Payment Card Industry Data Security Standard (PCI DSS), ensuring secure payment processing.
Sales Tax
In accordance with state and local laws, we collect sales tax on orders shipped to applicable jurisdictions. The tax rate is determined by the destination of the order and will be calculated during checkout.
Important Information:
- Sales tax rates are subject to change based on state and local regulations.
- If you are a tax-exempt customer, please contact our customer service team before placing your order to provide the necessary documentation.
Order Changes and Refunds
At ShadeSwift, each product is custom-made to your specifications, cut precisely to ensure a perfect fit inside or outside your window sill. Because of the personalized nature of our products, we encourage you to review all selections carefully before finalizing your purchase.
- Changes or Cancellations:
We are happy to accommodate order changes or cancellations if you contact us within 24 hours of placing your order. After this period, your order will enter production, and changes or cancellations will no longer be possible.
Important Note:
After the 24-hour window, orders are non-refundable and cannot be modified.
Damaged Merchandise
We take pride in delivering high-quality products. If your item arrives damaged, contains manufacturing defects, or was made incorrectly, please notify us within 14 calendar days of delivery.
What to Do:
- Contact our customer service team with details about the issue.
- Provide photos of the damage or defect to help us address your concerns quickly.
Resolution:
We will repair or replace the item at no additional cost to you. In some cases, we may request that the damaged item be returned to us for assessment.
Refunds
Due to the custom nature of our products, refunds are not available except in cases where replacements are not possible for damaged or defective merchandise. Refunds, if applicable, will be issued to the original payment method.
Additional Notes
Responsibility for Measurements:
Please double-check your measurements before placing your order. We cannot offer refunds or replacements for errors in measurements unless covered under our Guaranteed Fit policy.Shipping Costs:
We cover shipping costs for replacements of damaged or defective merchandise.
Standard Warranty
ShadeSwift is proud to offer a 5-Year Warranty on all products purchased from ShadeSwift.com. We are committed to ensuring the quality and performance of your window treatments.
Whats Covered?
Our warranty includes protection against the following: Manufacturing Defects & Shipping Damage: Must be reported within 10 days of delivery to qualify for replacement or repair. Materials and Operating Mechanisms: Covers materials, mechanisms, and other parts for 5 years from the delivery date, provided the product is installed in accordance with the installation instructions. Proof of Purchase: Required to validate your warranty claim.
Whats Not Covered?
While we strive to create durable and reliable products, the following are not covered under the ShadeSwift warranty: Texture Variations: Natural differences in texture or color may occur and are not considered defects. Improper Installation, Operation, or Cleaning: Damage resulting from failure to follow installation, operation, or cleaning instructions. Normal Wear and Tear: Includes fading, discoloration, or damage from prolonged sun exposure and repetitive daily use. Damage Caused by External Factors: This includes but is not limited to: Damage from children, pets, or insects. Accidental tears, scratches, or misuse. Alterations: Any modifications or alterations made to the product after purchase void the warranty.
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Learn More
Common questions on roller window shades to help you make your purchase.
What are Roller Shades?
Roller shades are named for their unique design and operation. A piece of fabric is attached to a tube that rotates, allowing the fabric to roll up and down smoothly. While these shades have been around for decades, modern roller shades offer a wide range of fabrics and styles, enhancing their functionality and aesthetic appeal. Their versatility makes them a popular choice among both designers and homeowners, providing effective light control and privacy options for any room.
Blackout Vs Light-Filtering
All roller shades effectively block light to varying degrees, offering two primary options based on your needs:
Light-Filtering Roller Shades: These shades allow a gentle diffusion of light into the room, creating a warm and inviting atmosphere while reducing glare and maintaining privacy. Select from 1%, 3%, and 5% transparency.
Blackout Roller Shades: Designed to block out most light, these shades are ideal for spaces like bedrooms and media rooms where you want to minimize light exposure. For maximum room darkening, consider blackout fabric or vinyl roller shades.
Choose the option that best suits your lighting preferences and enhance your living space!
Lift Options for Roller Shades
Roller shades come with three lift system options to suit your needs: corded, cordless, and motorized.
Corded Roller Shades: These shades feature a looped chain or cord, allowing you to pull the chain hand-over-hand to lower or raise the shade.
Cordless Roller Shades: Designed with child safety in mind, these shades have a hidden spring mechanism in the metal tube. Pulling on the hem releases tension, making it easy to raise and lower the shade.
Motorized Roller Shades: Equipped with a rechargeable battery-powered motor, these shades can be operated via remote control, providing convenient functionality—perfect for hard-to-reach windows.
Choose the lift system that best fits your lifestyle and preferences!
Additional Options
By default, roller shades include only the fabric on the tube, which means the mounting brackets will be visible, and there will be a small gap at the top since the fabric roll won’t be flush with the window casing. To achieve a more finished look and eliminate this gap, consider upgrading to a cassette valance or fascia to cover the brackets and roller tube.
You can also choose the direction from which the fabric rolls down. The standard roll is recommended for most windows, as it allows the fabric to come off the back of the roll and sit closer to the window, providing better light blocking and a cleaner fit. Opt for a reverse roll if you have window cranks or protruding latches to help navigate these obstacles.
To make your selection easier, order free swatches from ShadeSwift. Seeing the colors and materials in your space can help you choose the perfect roller shades for your home. Explore our wide selection today and find the ideal window treatment for your next project!